Safety Measures

To ensure that your order is delivered safely, we regularly send reminders to our delivery partners on best practices of respiratory hygiene, proper method and frequency of hand washing, as well as identification of associated symptoms.

Credible bodies like the Food and Safety Standards Authority of India and the Centres for Disease Control and Prevention have clarified that food hasn’t been found to be a medium of transmission of COVID-19. However, in order to minimize the low risk of transmission through your delivery experience even further, here are a few of the many measures we have implemented:

Delivery Partner Training

1. To ensure that your order is depvered safely, we regularly send reminders to our delivery partners on best practices of respiratory hygiene, proper method and frequency of hand washing, as well as identification of associated symptoms.

Masks for Delivery Partners

1. We have been working hard to get masks to all our delivery partners, so that, throughout the process, during which, the food is being handled, proper hygiene is maintained.

No-Contact Delivery

1. To make deliveries safer for you and for our delivery partners, we continue to have the option of no -contact delivery. By opting in for a no-contact delivery, you can maintain social distancing between you and your delivery partner. In this case, your order will be dropped off at your gate or door, which you can then pick up at your convenience.

Restaurant Partner Advisory

1. To facilitate the safe and hygienic preparation of every order, we have shared a detailed advisory with all of our restaurant partners on best practices to be followed. These include hand washing regimes, mandatory temperature checks, use of 3-ply face masks for all staff, self-quarantine measures in case of any illness, and sanitization facilities for delivery partners at the order pick-up points. In an effort to keep your order protected from any contact during transit, we are also urging partners to pack all orders in separate bags.

Our Safety Measures

1. Measures we have taken to arrest the spread

2. The presence of a few delivery partners on the roads helps keep millions of Indians safe indoors. In the rare instance of a delivery partner testing positive or displaying symptoms despite following all the safety measures we have in place, here’s what we do to keep you and them safe:

Our Safety Measures

1. The infected (or suspected to be infected) delivery partner is immediately asked to stop delivering orders temporarily.

2. The delivery partner is redirected to the nearest available doctor to get tested and/or treated. The delivery partner is also immediately quarantined.

3. We then identify other delivery partners who were in recent contact with the infected (or suspected to be infected) delivery partner. They too are asked to stop delivering temporarily, are asked to be tested, and made to self-isolate for the recommended period.

4. Any customer and restaurant the infected (or suspected to be infected) delivery partner may have come into contact with are identified and intimated with the help of local authorities.

5. All of the above steps are completed within 24 hours of our being made aware of such an incident.

6. Any delivery partner who is temporarily on leave, due to Covid, are well protected. Income protection and medical insurance programmes are also in place to support them financially.

Simple things to do at your end, to make your food order risk-free:

1. Before & While Receiving Your Order:

2. The delivery partner is redirected to the nearest available doctor to get tested and/or treated. The delivery partner is also immediately quarantined.

3. Go Cashless. Pay online so that you can avoid exchanging cash, thus limiting or completely eliminating your contact with multiple people.

4. Opt for No-contact Delivery, with No-contact Delivery, your order will be left at your gate or door so you can practice social distancing. For additional hygiene, please leave a bag, table or stool outside where you order can be left.

5. Limit Package Handling to One Person, Ideally, only the person receiving the order/package should handle the package, till the outer packaging has been discarded. It is also, recommended that elderly people do not handle packages themselves in these times.

6. After Receiving Your Order:

7. Discard Outer Packaging & Transfer Your Food, dispose off outer covers like paper or plastic bags immediately after receiving your food. It is also recommended that you transfer the food from the container to your own vessel before consumption.

8. Wash Your Hands, once the packaging has been discarded, wash your hands with soap and water for at least 20 seconds. Repeat before consuming food (and at regular intervals throughout the day).

9. Reheat Your Food, persistent exposure to high temperatures can kill any potential bacteria or viruses. So, for your safety, we recommend reheating your food before consumption.